Operators Guide to Game Room Reopening

Jun 10, 2020 | Leadership

reopening game room

Content Contributed By KWP

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This article is next in the series of guides to help operators of amusement and attraction venues adjust to the changing landscape after the COVID-19 pandemic. Below you will find an overview of the unique needs of the game room, and in-particular the various categories of game hardware, and the best practices to keep the players safe and happy.

Note – General Rules for Cleaning

Protect: Ensure wearing appropriate equipment, and place signage

Inspect: Ensure the condition of the area, may need additional attention

Clean: Use appropriate cleaning materials, based on policy and guidance

General Layout – Game Floor

  • Ensure no clustering
  • Place clear signage, and infographics
  • Spacing on floor to show paths and distancing
  • Sanitization stations (hand wash)
  • Ensure the cashbox or card-swipe is clean
  • Counter-tops and handrails (hard touch area)
  • Also follow Operator Priorities Guidelines

Categories of games/machines

  1. Category: Payment Kiosks
    • Appropriate space between machines
    • Wipe down of touchscreen and card swipe
  2. Category: Redemption/Prize Machines
    • Appropriate space between machines
    • Ensure buttons levers and frontage is clear
  3. Category: Cranes/Pushers
    • Appropriate space between machines
    • Ensure buttons, levers and glass frontage cleaned
  4. Category: Skeeball/Basketball
    • Appropriate space between machines
    • Wipe down balls
    • Operate at minimum ball count
  5. Category: Pinball
    • Appropriate space between machines
    • Wipe down buttons and plunger (ball shooter)
    • Wipe down playfield glass and surround
  6. Category: Vldemption
    • Appropriate space between machines
    • Those machines using large touchscreens ensure wipe down
  7. Category: Table Games
    • Appropriate space between machines
    • Edges and player space wipe down
    • Pucks and paddles wipe down
  8. Category: Video (Driver)
    • Appropriate space between machines
    • Ensure the seat is wiped down
    • Ensure steering wheel and gear level cleaned
  9. Category: Video (Shooters)
    • Appropriate space between machines
    • Ensure the gun interface and cable
    • Ensure wipe down where the gun sits
  10. Category: Video (Uprights)
    • Spacing (if side by side cabs use partitioning)
    • Ensure the control panel and joystick/trackball/buttons cleaned
  11. Category: Video (Dancing Stage)
    • Appropriate space between machines
    • Ensure the control panel cleaned
    • Special attention to the handrail
  12. Category: Video (Deluxe Enclosures)
    • Appropriate space between machines
    • Signage that only members of same party play
    • Special attention to game interface and seats (and structure near player’s face)
  13. Category: Virtual Reality
    • This is a complicated genre of hardware that need special treatment, a best practice guide to keep the customer and hardware safe has already been created
    • Refer to Hologate safety standards
  14. Category: Simulators/4D Theaters
    • Removal of queue-line, and clustering round machine
    • Wipe down of seats, as well as belts and restrains
    • Refer to TRIOTECH Guidelines
  15. Category: Vending Machines
    • Appropriate space between machines
    • Ensure the control panel is cleaned
    • Ensure dispenser is cleaned
  16. Special comments
    • Ensure all the machines cashbox or card-swipe are clean
    • If your machines have a stool, always pay attention when cleaning
    • Ensure that all prizes for prizes are cleaned, including those on display in the price center

Final Observations

These are basic rule-of-thumb guidelines, to help operators plan a regime to address the cleaning and operation needs. At all times refer to the CDC, local authorities and manufacturers own guidelines that can be found online for the official position.

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